Why they choose Shopkey and so should you!
- Omni Channel - In store & online
- Enterprise Ready
- Integrate everything into one platform
- Secure & StableStrong support team
- Proven results
Loved by your favorite brands
DEMO FAQs
The WhatsApp Business API is a powerful tool that allows businesses to communicate with their customers on WhatsApp, the most popular messaging app in the world with more than 2.7billion monthly active users. You can use WhatsApp Business API to send transactional notifications, confirmations, automated responses, reminders, recover abandoned carts and other messages that are relevant and timely for your business. You can also use WhatsApp Business API to provide customer support, answer queries, and resolve issues via chatbots or live agents. WhatsApp Business API can help you increase customer satisfaction, loyalty, and retention, as well as boost your sales and conversions.
To get started with WhatsApp Business API, You need a fresh phone number to set up your WABA account, make sure that the number is not connected to another WhatsApp Business account or WhatsApp API account, to avoid any conflict. Further, you need to register your business with Facebook Business Manager and get approval for using WhatsApp Business API. You also need to choose a WhatsApp Business API provider such as ShopKey, that can help you integrate WhatsApp Business API with your existing systems and platforms.But none the less, our dedicated onboarding executive will guide you through the entire process of setting up your WhatsApp Business API Account with ShopKey, from start to finish,
We are one of the best WhatsApp Business API service providers in the market, and while we may not boast about it, our clients certainly do. With years of experience and expertise in delivering WhatsApp Business solutions for various industries and domains. We offer you the following benefits:
- Easy and fast integration: We can help you integrate WhatsApp Business API with your website, CRM, ERP, or any other system or platform that you use for your business. We can also help you set up your WhatsApp Business profile, message templates, and chat bots in no time.
- Scalable and reliable: We can handle any volume of WhatsApp messages and conversations, with no downtime or delays. We use the latest technologies and best practices to ensure the security and privacy of your data and communications.
- Affordable and transparent: We offer you competitive and flexible pricing plans, with no hidden fees or charges. You only pay for what you use, and you can track your usage and performance with our detailed reports and analytics.
- Support and guidance: We provide you with 24/7 customer support, as well as training and consultation on how to use WhatsApp Business API effectively for your business goals and needs.
The WhatsApp Business API caters to businesses of all sizes, from small startups to large corporations. Whether you're a local bakery, an e-commerce store, or a multinational company, the API can be customized to meet your specific needs and scale with your business.
ShopKey is a light & power-packed platform which offers a range of features to enhance your messaging experience, including:
- Automated messaging for quick responses.
- Chance to be a official green tick verified business.
- Integration with existing CRM systems.
- Customizable & range of default message templates.
- Campaign Analytics and reporting tools.
- Shared Team Inbox with Multi-agent live chat support to deliver delightful customer service to your loyal customers.
To schedule a free demo of our platform, you can fill out the form on our website with your name, email, phone number, and some other business related details. We will contact you shortly to confirm your appointment and show you how our WhatsApp Business API service can help you grow your business. Alternatively, you can also reach out to us via email, phone, or WhatsApp, and we will be happy to assist you.
The approval process for using the WhatsApp Business API typically takes around 2-4 weeks and may vary depending on your business and the WhatsApp policies that you need to comply with. However, this time frame can vary depending on factors such as the completeness of your application, the volume of requests being processed by WhatsApp, and any additional documentation or information required by WhatsApp during the review process. Rest assured, our team will guide you through each step to ensure a smooth and efficient approval process.
We provide comprehensive customer support for all of our services to ensure that your experience is seamless and your queries are addressed promptly. We offer the support of a dedicated onboarding executive who is responsible for guiding you through the entire onboarding process, from start to finish. Our Customer Support team is available round the clock to assist you with any technical difficulties, answer your questions about the service, and provide guidance on best practices for using WhatsApp Business API effectively. Whether you have inquiries about integration, troubleshooting, or general usage, our team is here to help you every step of the way.
Security is our top priority. The WhatsApp Business API employs end-to-end encryption to ensure the privacy and security of your messages and customer data. Additionally, we adhere to industry best practices and compliance standards to protect against data breaches and unauthorized access.
Yes, you can use ShopKey for marketing & promoting your brand as long as you follow the WhatsApp policies and guidelines. ShopKey allows you to send bulk promotional messages, offers, discounts, coupons, and other marketing content to your customers, as well as receive feedback and queries from them. You can also use ShopKey to create chat bots that can handle customer inquiries, provide product recommendations, and generate leads. WhatsApp Business API is a powerful tool for engaging your customers and increasing your sales and conversions. However, you should also be mindful of the best practices and limitations of using WhatsApp Business API for marketing purposes.
For example, you should:
- Obtain consent from your customers before sending them any messages on WhatsApp. You can do this by asking them to opt-in via your website, app, email, SMS, or other channels. You should also provide them with a clear and easy way to opt-out at any time.
- Use message templates for sending notifications, alerts, and other messages that are not initiated by the customer. Message templates are pre-approved messages that you can use to communicate with your customers on WhatsApp. You can create and manage your message templates via the Business Management API.
- Respect the 24-hour window for sending free-form messages to your customers. Free-form messages are messages that are not based on message templates and are initiated by the customer. You can only send free-form messages to your customers within 24 hours of their last message to you. After that, you can only send message templates, which may incur additional fees.
- Provide value and relevance to your customers with your marketing messages. You should avoid sending spam, unsolicited, or irrelevant messages that may annoy or frustrate your customers. You should also segment and personalize your messages based on your customers’ preferences, behavior, and feedback.
- Measure and optimize your performance, view reports and analytics to track and improve your marketing campaigns with our power packed platform.