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Ready to get easily discovered and grow your revenues with Whatsapp commerce?
Increase your business visibility and reach more customers on WhatsApp.
WhatsApp's Conversation Based Pricing
WhatsApp Conversation is a 24-hour messaging window initiated only when a business messages a user.
Businesses and users can exchange any number of messages, including template messages, within a 24 hour conversation session without incurring additional charges.
WhatsApp Conversations are Charged depending on the category of Template message & vary as per the receiver's country.
All conversations are valid only in a 24 hour period
Green Tick Application: FREE
1000 FREE Conversations/ month (User-initiated conversations)
All above pricing mentioned is exclusive of taxes.
Let's answer some questions you may have.
No. Its absolutely FREE! ShopKey does not charge for access to WhatsApp Business API. We will help you apply to WhatsApp, through a Facebook BSP and once you are approved per WhatsApp’s Commerce Policy , then you can integrate your WhatsApp channel into the Zoko platform.
WhatsApp’s charges are public and available here. Note that ShopKey does NOT charge for access to the WhatsApp API, our charges are solely for the use of our platform and advanced features.
Conversations are 24-hour increments, or "sessions", that start whenever the first message from a business is delivered. The first message can be initiated by the business or a business reply within 24 hours of a user message. A user is defined as the person or entity with whom the business is messaging.
Yes. You pay first and use later. You will be charged your Monthly Subscription fees on the first day of your billing period. You would then need to recharge your account with prepaid credits in order to have any Conversations.
You can choose to pay by month or by year. You can start/stop or make changes to your plan at any time.
You can upgrade and downgrade plans, right inside ShopKey. Upgrades are effective immediately. Downgrades are effective from the next billing period.
We offer a discounted price for brands that have annual committed messaging volumes of 250K conversations or more per month. Please contact Sales for more information.
Once you sign up for a ShopKey account, you become the first Agent. You can then add your team members as Agents by inviting them, using their email IDs. Let’s say you have added 100 agents. Your brand can now have 100s of parallel conversations with customers on a single WhatsApp number.
Bring your own number. You can give us any valid number (from any country) and we can set it up as your Official WhatsApp API number. We will send a One Time Password (OTP) to verify that you own the number. Remember that once you set up a number on the Official WhatsApp API, you cannot downgrade to a WhatsApp Business Account or regular WhatsApp Account.
Yes you can re-use a number but you’d need to delete your existing WhatsApp account before we activate it as your Official WhatsApp API number.
No. That would be like trying to install WhatsApp on 2 numbers. Once a number is setup on the API, it cannot be used on a phone.
No. You will only need the phone to receive the activation OTP. Once you are verified, we don’t need the phone anymore for WhatsApp. You can continue to use it for making regular phone calls, receiving SMS text messages etc. But you can’t use WhatsApp on that phone with that number, again. You will need to use WhatsApp via the Zoko dashboard or the Official WhatsApp API.