Reach out to customers on WhatsApp through Bulk Broadcast with just a single click.
ShopKeyChat enables you to deliver personalized support to your customers and resolve customer queries efficiently and effectively.
Loved by your favorite brands
Still losing sales by manual handling of WhatsApp notifications & abandoned carts?
Stop losing sales! Do you know that you can recover those abandoned carts with automated notifications instantly in Whatsapp? You can transform your chats into successful transactions easily to rescue those abandoned carts. You can do all of the below :
- Engage customers with interactive notifications with rich media – images, videos, PDFs, and elements like CTA, & Quick Reply buttons.
- Lost that customer because of astock-out? Send them a back-in-stock alert on WhatsApp.
- Share personalized and timely alerts to inform customers about new offers and so much more.
Tired of handling each customer inquiries manually or missing queries from customers across channels?
You need not worry about missing any important customer notification anymore. Send an automated notification via No-Code Chatbots to welcome customers to your store and avoid losing them.
- You get to save precious business hours by responding to FAQs via custom auto-replies & reduce the response time, thus improving customer satisfaction
- You can automate chatbots and let customers buy your product/service right within WhatsApp.
Looking to exceed your customers' expectations around the clock for a delightful experience?
A good customer experience enables you to successfully retain your customers in the long run. Be available round the clock, track tickets and respond to them promptly, collaborate seamlessly with your team, all on a unified platform.
- Enable real-time team collaboration with conversation labels & private notes. Assign and re-assign chats for better customer service.
- Keep an eye on chatbot conversations and seamlessly take over when needed. Receive notifications for smooth transitions from bot to human interactions
Can customers explore your Products Catalogs & Deals on WhatsApp?
- Eliminate the necessity for customers to download your application when making a purchase. Instead, enable customers to access your services/products directly through WhatsApp catalogs.
- Create product collections in your WhatsApp catalogs to effortlessly categorize your offerings. With the catalogs accessible in the inbox section, even your sales team can create and send custom catalogs and offer a very comprehensive assisted selling experience to your customers!
Everything you need to deliver delightful customer experience.
WhatsApp Business API
Engage with your customers over WhatsApp, assign conversations to multiple team members, all from one single WhatsApp API number.
Broadcast Unlimited Messages
Send broadcasts to your customer lists using Official WhatsApp API. Create personalised message templates and generate 26x ROI on marketing spends. Up to 100k messages per day on top tier.
Re-targeting Campaigns
Segment your customers into different categories to send more personalized broadcast messages, leads to more conversions
Multi-Agent Live chat
Add your team members as agents in our platform, and enable them to provide instant support to your customers with the same WhatsApp number, also monitor the performance of all agents.
Automated Replies
Auto-reply to common queries such as "where's my order", questions about sizing or refund policy. Setup auto-reply for new tickets and messages received outside business hours using no code chatbots.
Product Catalogs
Convert WhatsApp into your most powerful selling channel by showcasing your product catalog and sending it to customers on WhatsApp
Click-to-WhatsApp Ads
Create & Run click-to-WhatsApp ads on Facebook/ Instagram via ShopKey & direct thousands of leads to your WhatsApp.
Analytics & Reports
Learn how your team is performing in terms of first response and ticket resolution times, understand which channels have high conversation volumes, and more.
Share Product Catalogs in Bulk
Now send product catalogs at scale to customers on WhatsApp as part of campaigns & auto-replies.
Shared team inbox
See who’s replying, leave private notes for your teammates, tag a conversation, assign tickets to the right person, set a reminder and so much more – all without switching your browser tab.
WhatsApp Payments
Accept payment for your products/services directly through Whatsapp payments.
Green-Tick
The green tick on a WABA account signifies a verified and official business presence on WhatsApp. Verified business accounts are more likely to be trusted by users as it adds a level of authenticity to your business
WABA FAQs
Find answers to common questions about contacting our business, response times, and support processes.
WhatsApp Business API is versatile and beneficial for various industries, including e-commerce, retail, finance, healthcare, travel, and more. It caters to businesses of all sizes looking to enhance customer communication.
Absolutely! WhatsApp Business API is a valuable tool for providing customer support. It enables businesses to respond to queries, resolve issues, and offer personalized assistance in a timely manner.
Yes, there exists messaging limit set by meta. Messaging limits determine how many users your business can send messages to on a daily basis. This includes new conversations as well as existing conversations with users. The messaging limit does NOT limit the number of messages your business can send, just the number of users you are trying to send messages to. It also does NOT apply to messages sent in response to a user-initiated message within a 24-hour period.
Tier 1: Allows your business to send messages to 1K unique customers in a rolling 24-hour period.
Tier 2: Allows your business to send messages to 10K unique customers in a rolling 24-hour period.
Tier 3: Allows your business to send messages to 100K unique customers in a rolling 24-hour period.
Tier 4: Allows your phone number to have unlimited business-initiated conversations in a rolling 24-hour period.
Note: A business starts in Tier 1 when it registers its phone number with WhatsApp.
ShopKey offers powerful customer support features and a user-friendly interface for customer support representatives to offer real-time query resolution thus increase customer satisfaction. Merchants can add multiple agents as team members in the platform and even assign them roles restricting the full access to platform based on their business needs. Each team member can view and respond to messages from their individual inbox and can label chats on the basis of priority. Agents can use the “Tags” feature in ShopKey to organize messages and assign them to specific team members for follow-up.
With ShopKey you can set up WhatsApp automation to offer seamless support on one messaging app. Businesses can resolve repetitive/common customer queries like Product FAQs, order status, payment confirmations and beyond using custom auto-replies. Businesses can also setup “away messages” by defining business/working hours or Welcome message or back-in-stock alert to stay connected with their customers to offer delightful experience. Automated replies can be easily setup using ShopKey’s No-Code Chatbots, we also offer assistance to merchants in setting up chatbots.
ShopKey offers comprehensive support for WhatsApp chatbots, catering specifically to merchants equipped with a WhatsApp Business Account (WABA) and approved WhatsApp APIs. The cost is based on the number of conversation sessions, with pricing determined by WhatsApp and dependent on the nature of messages exchanged between the customer and the bot.
No, you need not build the chatbot by yourself. You will receive dedicated assistance from the ShopKey team, who will guide you through the entire chatbot configuration process. Merchants can customize their WhatsApp chatbots by purchasing a one-time-customization service package, defining preferred chat flows and points for human agent support.
Yes, the WhatsApp Business API seamlessly integrates with ShopKey's CRM systems, allowing businesses to manage customer data and track interactions effectively. Merchants can further automate notifications such as abandoned cart recovery, delivery & shipping updates, and back-in-stock alert by connecting your CRM Platforms via APIs.
WABA provides a single-number solution with multiple team member access, facilitating 2-way communication. Features include claiming chats, reassignment, conversation tags, and notes for efficient customer engagement. However, many businesses choose to separate a WABA account for their divisions. Eg, You can have 1 WABA number for your sales team of 10 people, 1 WABA number for your customer care team of 50 people, etc.
Yes, our platform allows you to customize your target audience based on attributes and past behavior such as demographics, location, and user behavior. This ensures that your campaign reaches the right people.
The 24-hour conversation window on WhatsApp refers to the duration during which businesses can send proactive messages to users without incurring any additional charges. It starts as soon as a user interacts with a business on WhatsApp, allowing for an ongoing conversation within this timeframe. Businesses can send a variety of messages within the 24-hour window, such as transactional updates, order confirmations, shipping details, and general customer support. These messages can be rich in content and interactive.
Ready to get easily discovered and grow your revenues with Whatsapp commerce?
Increase your business visibility and reach more customers on WhatsApp.
