Set up your online store on WhatsApp
Enable customers to discover, browse, and purchase products/services on the go from WhatsApp itself!
Loved by your favorite brands
Instantly Setup your Business website in a few clicks with Shopkey
- Don’t have a business website of your own? Not a problem, Shopkey provides instant webstore creation, that your customers can access over web or mobile and make purchases, complete checkout with various payments and delivery options.
- Get a website for Customers to Shop from; a Website for each sales representantive and each outlet for multi-store brands.
No need to worry about Shipping estimates and Payment Methods!
- Your store is integrated with all payment and shipping options, so your customers can easily buy directly from your website. Customers get real time delivery updates and shipping rates based on their location & mode of shipping.
- ShopKey allows merchant to accept payments from all modes of payments and offers instant settlement.
Use ShopKey Hotkeys to start sending product photos the MODERN way!
- Say goodbye to manually replying to messages! With ShopKey’s innovative Hotkeys, you can quickly send the list of products, catalogs, & even payment links to customers. So, sales are made via WhatsApp (or any chat application) then customers can check out via your website.
- Even calculate real-time shipping costs using “Shipping Estimate” Hotkey, provided by our trusted delivery partners.
Facing challenges syncing with sales platforms?facing out-of-stock issues?
- Connect with multiple sales platforms, ensuring your stock and sales are always in line, giving you the freedom to sell anywhere, anytime.
Never miss out potential sales due to manual handling of abandoned carts!
- You as a merchant can send timely notification to remind your customers to go ahead with buying items they already have added to their carts.
- You can also view ‘Live Carts’ of customers where a cart is created but the checkout is not done yet. Additionally, merchants can send discount coupons to encourage customers to complete their purchases.
Everything you need to deliver delightful customer experience.
Connected CRM
Connect with multiple sales platforms, ensuring your stock and sales are always in line, giving you the freedom to sell anywhere, anytime. Ensure systematic recording of your customers' track records, such as records of previous transactions, products purchased, etc.
Hotkeys
Instant access to your store front from any messaging app. Share product catalogs with a single click while chatting with customers. Options to share product catalogs in form of images, text or pdf.
Online Webstore
Get your personalised online store live as soon as you sign-up with us. This platform enables customers to conveniently browse products and deals from the comfort of their homes, and make purchases, complete payments & track orders.
Multi-Agent
Create accounts dedicated “Online Stores” for your sales representative, agents or affiliates. Have control over their accessibility of features and data.
Live Carts
Never let your high intent customers leave your website without checking out. Merchants can access customers’ live carts and save their drop-offs by sending personalized discount coupons to encourage them complete their purchase.
Product Catalogs
Curated selection of products that merchants can group under a customized name and can share catalogs while chatting with a customer on messaging apps.
Click-to-WhatsApp Ads
Generate new customer leads and traffic using digital ads. Place your ads on almost all Social Media platforms owned by Meta, such as Facebook, Instagram, and WhatsApp using ShopKey. CTWA allows users to click on an ad and initiate a conversation with a business on WhatsApp.
SHOPKEY FAQs
Find answers to common questions about contacting our business, response times, and support processes.
You would need to have a minimum of iOS 10.0 or recent versions if you are using this app on your Apple device. In the case of an Android device, the software requirements would be 7.1 or later.
ShopKey facilitates the addition of products individually or in bulk. Merchants can add up to 20 products at a time, with options for image selection and basic attribute entry. Merchants can also curate Collections (catalogs) under customized names. Each product can belong to multiple collections, enhancing the webstore's organization and ease of navigation.
Merchants can add deals, modify product prices, and set start and end dates for discounts. Deals are showcased in the "Hot Deals" section, attracting customers with special offers and promotions.
ShopKey provides automated notifications to customers, including updates on order acceptance, shipment, and any changes in delivery. Customers can also inquire about order status directly through WhatsApp. Returns and exchanges are coordinated outside the ShopKey system. Customers can communicate via WhatsApp for returns, and merchants arrange for pick-up and re-delivery.
ShopKey is designed to cater to the needs of large enterprises. Its features, customization options, and comprehensive management tools make it an ideal choice for businesses of all sizes. ShopKey integrates secure payment gateways, such as Utap, and offers customer support through various levels of categories, subcategories, and channels. Customers can contact customer care for onboarding assistance and feature queries.
As an admin user, enjoy the ease of adding team members, assigning roles, and controlling access to store details, products, pricing, and customer information. Tailor your team with roles such as Supervisor, Agent, and Admin. The number of team members is dictated by your chosen subscription plan.
ShopKey's merchant app empowers you to choose shipping methods seamlessly, from self-pickup to third-party shippers, offering real-time rates based on customer location and selected shipping speed. Utilize ShopKey's "Shipping estimate" hotkey to calculate shipping fees from one address to another, provided by our trusted delivery partners.
Quick Reply allows merchants to save pre-defined messages for fast responses, streamlining communication and saving time while ensuring consistent and personalized interactions. Merchants can categorize, organize, and customize quick replies, including text, images, URLs, and clipboard content.
Find
Brands with a large number of customers can seamlessly import existing customer lists into ShopKey's backend system, unlocking opportunities for further engagement and conversion. Leverage the customer list for streamlined assisted checkouts, targeted bulk marketing, sophisticated look-alike advertising, and engaging SMS advertising to enhance customer engagement and drive conversions. (Merchants can also purchase SMS location-based advertising bundles from telco (standard SMS/email packs) to target these customers.
Ready to get easily discovered and grow your revenues with Whatsapp commerce?
Increase your business visibility and reach more customers on WhatsApp.
